Terms & Conditions

2.1 Service Types

We provide the following cleaning services:

• Regular domestic cleaning
• Commercial and office cleaning
• End of tenancy deep cleaning
• Additional services as agreed upon booking

2.2 Service Standards

We strive to provide high-quality cleaning services using professional equipment and eco-friendly products. All our staff are trained, vetted, and insured.

3.1 Booking Process

Bookings can be made through our website, phone, or email. All bookings are subject to availability and confirmation by ShinyMiles.

3.2 Confirmation

We will confirm your booking within 24 hours and provide details of the scheduled service, including date, time, and any special requirements.

4.1 Pricing

Prices are quoted based on the information provided at booking. Additional charges may apply for extra services or if the property condition differs significantly from what was described.

4.2 Payment Terms

• Payment is due on completion of service
• We accept cash, bank transfer, and card payments
• Regular customers may arrange monthly invoicing
• Late payment charges may apply after 30 days

5.1 Customer Cancellation

• 24+ hours notice: No charge
• Less than 24 hours: 50% of service cost
• Same day cancellation: Full service cost

5.2 ShinyMiles Cancellation

We may cancel or reschedule services due to severe weather, staff illness, or other unforeseen circumstances. We will provide as much notice as possible and offer alternative dates.

6.1 Property Access

You must provide safe and reasonable access to the property. If access is not available at the scheduled time, cancellation charges may apply.

6.2 Keys and Security

If you provide keys or access codes, we will handle them securely and return them promptly. We recommend changing codes after service completion.

As a customer, you agree to:

• Provide accurate information about the property and cleaning requirements
• Secure or remove valuable, fragile, or personal items
• Ensure pets are secured or removed during cleaning
• Provide necessary utilities (water, electricity) and equipment access
• Report any issues or concerns promptly

8.1 Our Liability

We carry comprehensive public liability insurance. Our liability is limited to the cost of the cleaning service provided, except in cases of gross negligence.

8.2 Damage Claims

Any damage claims must be reported within 24 hours of service completion. We will investigate all claims fairly and arrange repairs or compensation where appropriate.

8.3 Exclusions

We are not liable for damage to items that are inherently fragile, already damaged, or not properly secured. Pre-existing damage should be reported before cleaning begins.

If you have a complaint:

1. Contact us immediately on 07405 445509
2. We will acknowledge your complaint within 24 hours
3. We aim to resolve all complaints within 7 working days
4. If unresolved, you may escalate to relevant trade associations or regulatory bodies

For questions about these Terms, please contact us: